Privacy Policy for Scrappy Scoops

Scrappy Scoops ("we," "us," or "our") is committed to protecting the privacy of our customers ("you" or "your"). This Privacy Policy explains how we collect, use, and share your information when you use our services.

Information We Collect:

We collect the following types of information:

* Contact Information: This includes your name, address, phone number, and email address, which we collect when you request our services or create an account.

* Service Information: This includes details about the services you request, such as the location of your property, the number of pets, and any special instructions.

* Payment Information: If you make payments to us, we collect payment information, such as credit card details or other payment information. This information is processed securely by our payment processor, and we do not store your full payment card details on our systems.

* Media (Photos/Videos): We may capture photos and videos during our service visits for promotional and marketing purposes on our social media platforms. Our use of this media is governed by the specific terms outlined below in the "Media Usage" section of this policy.

* Website/App Usage Information (if applicable): If you use our website or mobile app, we may collect information about your usage, such as pages visited, time spent on the site, and referring website.

How We Use Your Information:

We use your information for the following purposes:

* Providing Services: We use your contact and service information to schedule and perform our dog waste removal services.

* Communication: We may use your contact information to communicate with you about your service requests, appointments, billing, and important updates.

* Payment Processing: We use your payment information to process your payments for our services.

* Marketing and Promotion: We may use your contact information (with your consent, where required) to send you marketing materials about our services, promotions, and special offers. You can opt out of these communications at any time.

* Improving Services: We may use your information to analyze service trends, identify areas for improvement, and enhance the quality of our services.

* Legal Compliance: We may use your information to comply with applicable laws and regulations.

Media Usage:

We occasionally capture photos and videos during our service visits for use on our social media platforms. Our primary goal is to showcase our work, promote our services, and share helpful pet-related content. We are committed to protecting your privacy when using such media.

* Minimization of Personal Information: We make every effort to minimize any identifiable personal information or background details in our posts. We will never share any personal information such as names, addresses, or other identifying details in conjunction with media. Any background elements that may appear in photos or videos will be incidental and kept to an absolute minimum.

* Types of Media: The media we collect may include images of our team at work (focusing on the task at hand), before-and-after examples of our service, and general pet-related scenes (e.g., a clean yard, a happy dog – with owner's permission if the dog is identifiable).

* Prohibited Media: We will not intentionally photograph or record individuals (unless explicit permission is granted) or personal belongings or property details beyond the immediate area related to our service.

* Your Consent: By engaging our services, you acknowledge that incidental media capture may occur. If you have any concerns about media being captured on your property, please do not hesitate to discuss them with us. We are happy to address any questions or requests you may have.

Sharing Your Information:

We will not sell or rent your personal information to third parties. We may share your information with the following categories of third parties:

* Service Providers: We may share your information with third-party service providers who assist us with payment processing, marketing, and other business operations. We ensure that these providers are contractually obligated to protect your privacy.

* Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.

Data Security:

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.

Your Choices:

You have the following choices regarding your information:

* Access and Correction: You may access and update your contact information by contacting us.

* Marketing Communications: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.

Changes to this Privacy Policy:

We may update this Privacy Policy from time to time. We will post any changes on our website or notify you directly.

Contact Us:

If you have any questions about this Privacy Policy, please contact us at:

Scrappyscoops@gmail.com