Service Scheduling:

We will assign a designated service day for recurring services. Please note that we provide a service day, not a precise time. Our schedule varies based on the needs of all our clients, which include weekly, bi-weekly, initial cleans, and one-time cleans. These jobs vary in length, ranging from 15 minutes to 3 hours, making it impossible to guarantee a specific time each week.

Our operating hours are from 8:00 AM to 5:00 PM. While we occasionally finish our route earlier, we rarely run past 5:00 PM.

We provide an estimated arrival time up to one hour prior to our arrival.

We cannot rearrange our schedule.

Clients must ensure the cleaning area is accessible while they are not home. We cannot wait for someone to provide access.

Dog Safety Policy:

While we love dogs, for liability purposes, all dogs must be properly secured indoors during our service. No dogs are permitted in the yard during our service visits.

Billing and Payments:

Services must be prepaid for the week or month.

If payment is not received 24 hours prior to the scheduled service day, services will not be scheduled.

We accept credit and debit cards, ACH, cash, and electronic transfers such as PayPal, Venmo, and Cashapp.

No refunds are given for missed services if the yard is inaccessible.

Cancellations:

Cancellations made less than 24 hours prior to the scheduled service day (starting 6:00 AM on the day of service) will incur a cancellation fee of 50% of the quoted service price.

Yard Conditions:

Yards must be free of excessive debris, hazards, or overgrowth that could obstruct service. An initial cleaning fee will be applied to all first time cleanings.

If heavily soiled yards take longer than one hour to complete, there is an additional paid by time fee.

Clients must ensure the cleaning area is accessible while they are not home. We cannot wait for someone to provide access.

Weather Policy:

Services may be rescheduled due to extreme weather conditions at the discretion of Scrappy Scoops.

Liability:

 Scrappy Scoops is not responsible for damage to landscaping, sprinklers, or other yard fixtures.

If dogs create harm or damage while we are present, these terms and conditions are void, services will be discontinued, and the client will be charged for any damages incurred.

Communication:

Please inform us of any changes regarding yard access or service preferences to ensure smooth service delivery.

Disclaimer Regarding Media Usage for Scrappy Scoops Social Media:

We take photos/videos during service for social media to showcase our work.

We prioritize your privacy; no personal information will be shared.

Media will focus on our service, not individuals or personal belongings.

By using our services, you consent to incidental media capture.

Please contact us with any concerns.

By using our services, you agree to these terms and conditions. Thank you for choosing Scrappy Scoops as your dog waste removal service! 🐾